Helpline: 0118 958 4033

Helpline

Confidential helpline: 0118 958 4033
Open Monday – Friday between 9.30am and 5.00pm

Depending on our helpline volunteers’ availability, our helpline times can vary. Our regular shift times are:

Monday: 10.00am – 12.00pm
Tuesday: 9.30am – 11.30am
Wednesday: 12.00pm – 2.00pm
Thursday: 2.00pm – 4.00pm
Friday: 9.30am – 11.30am

However, if there is no reply please leave a message and someone will get back to you as soon as possible.

Our confidential helpline service is available to victims/survivors of rape and sexual abuse of any gender aged 18 or above whether their experience is recent or in the past. Our helpline is also open to family, friends and supporters of survivors looking for emotional support, information and advice.

Our specially trained volunteers can provide emotional support and a safe space where you will be accepted and believed. Our helpline is not a counselling service. Our volunteers do not judge and do not push you to access support you are not ready for. They are there to listen and guide you to decide what you want to do. They can also support you in referring to our other services such as counselling and our Independent Sexual Violence Advisor (ISVA) services. Where appropriate, they can signpost to other relevant organisations that may be able to support you.

All of our helpline workers are volunteers so there may be times when someone is not available to answer your call. However, there is an answer machine where you can leave your name and contact number and a member of our team will call you back as soon as possible.

 

Email support

You can also email us at support@trusthouse.org.uk We aim to respond to your emails as quickly as possible. Please be aware that additional emails sent may be responded to by a different person.

You can self-refer to any of our services by calling the Helpline on 0118 958 4033, by emailing support@trusthouse.org.uk or by using the online referral form on our website.

 

Confidentiality

Please be aware that details of helpline calls and emails are shared with other helpline volunteers at Trust House and members of staff. However, this information is not shared with anyone outside of Trust House.

It may be necessary for us to break confidentiality if there is felt to be a significant and urgent risk to your own safety or the safety of someone else. If this is the case, then we will inform you that we will need to break confidentiality. Please read our helpline confidentiality policy for further information.

 

Things to know:

  • You do not have to give us your name, or you can make one up if you would prefer to. Our helpline service is completely confidential and you can remain anonymous if you prefer.
  • We will not record your call. However, we will note that a call was received, how long it lasted, and some other details, but nothing that could identify you.
  • Our number will show on your phone bill or on your mobile phone log.
  • Calls to our helpline number are not free, they will be charged at your standard network rate.

There’s no excuse for rape or sexual abuse. Please call the helpline on 0118 958 4033

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