Helpline: 0118 958 4033

Privacy Policy

Trust House Reading (THR) is committed to ensuring your personal information is protected. This privacy notice describes how THR, the data controller, collects, uses, and protects information relating to our service users.

Our policy is to only collect personal data necessary for agreed purposes and we ask service users to only share personal data where it is strictly needed for these purposes.


How we collect your information

The information we collect is from the sources below:

  • Initial referral contact
  • Information, Advice and Guidance Meeting
  • Assessment form
  • Equalities Monitoring Form
  • Information gathered throughout counselling sessions.


 The type of information we hold

We may require the following information from you during your time with THR:

  • First name
  • Surname
  • Contact number
  • Date of birth
  • Home address
  • Email address
  • Emergency contact details
  • GP Name and surgery address
  • Any medical conditions both physical and mental health related – this may include information on any medications.
  • Information about your reason for contacting the service so that we can direct you to the correct service.


How we use your information

We process personal data which is necessary to support the needs of service users who attend THR. We also process personal data in the administration and management of our service.


Who we will share your information with

We require the information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our services.
  • We may periodically send promotional emails, or other information which we think you may find interesting such as our newsletters and events, using the
    email address which you have provided.


Storing your information

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect. These systems are owned or operated by THR and will only be stored inside the European Economic Area (EEA), or a country approved by the EU.



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You can restrict or block cookies using your browser settings.

Links to other websites

Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.



We will retain your personal information in accordance with legal, regulatory and insurance requirements which can be found in the data protection policy.


How you can access your information

You have the right to request access to the information we hold about you. To make a request for your personal information, please contact the CEO.


Your rights

You have the right to:

  • Object to processing of personal data that is likely to cause, or is causing damage or distress.
  • Have inaccurate personal data rectified.
  • Request your information to be deleted or destroyed.

If you are not happy with how we are using your information or how we have responded to your request, you have the right to report this to the Information Commissioners Office:

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113


How we will tell you about future changes to this privacy notice

Any changes we make to our privacy notice will be communicated to all service users by email. A copy of the data protection policy is available to all service users.

How to contact us

If you have any questions or concerns about our use of your personal information, please contact the CEO who is our designated Data Protection Manager.


There’s no excuse for rape or sexual abuse. Please call the helpline on 0118 958 4033

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